With regard to additional measures that we are taking in light of the Covid 19 virus, all apartments are now deep cleaned after every let. Particular attention will be paid to all “high touch” surfaces including handles and switches.
As soon as guests check out, all doors and windows are opened and the apartments are fully aired. We have also employed additional cleaning staff to make this possible and still maintain a check-in time of 4pm.
The cleaning cloths used for all apartments will be sanitised before use and will not have been used previously in other apartments to avoid any possible cross contamination.
The bed linen and towels will not have been touched by anyone other than our cleaning staff for 72 hours, so any potential risk is overcome because the Covid 19 virus cannot survive longer than 72 hours on linen.
Our launderette has issued this advice:
In the laundry we wash all bedding and towels at 60c and include a 40c prewash, 60c is hot enough to kill any virus on the bedding or towels.
All dirty laundry arrives bagged and each batch kept separately during the laundry process, once ironed the laundry is packed into new clear plastic bags that are sealed with staples.
The commercial laundry area is out of bounds to customers, thus minimising contact and the machines are regularly disinfected. However, as the washers operate at 60c and the dryers at 80c any virus would be killed during the cleaning process.
We have mattress protectors on all of our beds and pillow protectors on all of our pillows. In light of Covid 19, we have purchased additional sets and additional duvets so that we have twice as many actually required for each apartment. After each let, not only is the bed linen changed but also the mattress protectors, pillow protectors and duvets are allowed to air, then sealed until they are needed the following week.
We are unable to wash these at 60°c. However, because Covid 19 cannot survive longer than 72 hours on linen, any potential risk is overcome.
We would normally provide tea bags, coffee and sugar in caddies rather than individually wrapped in line with our environmental protocols. However, we have identified these caddies as a potential risk and have removed them.
Our information packs will now be sent to you prior to arrival rather than be in paper form in the apartments to remove another frequently touched item.
We would also normally provide liquid hand soap in refillable bottles, but we have now removed these and you should bring your own soap with you.
On check in, your key will be left in the door for you, having been sanitised.
We have taken the difficult decision to remove all small plastic toys from our wendy house as it will not be practical to disinfect them every time after a child has played with them. Young children might put them in their mouths too, so we think this is for the best whilst Covid 19 is still circulating. We will clean the larger plastic toys with antibacterial spray (BS EN1276 rated) periodically and will leave an antibacterial spray bottle (BS EN1276 rated) and cloth in each apartment in a small basket so that if guests want to sanitise the communal toys immediately before their children play on them, they are able to. I appreciate that this is not ideal, but the alternative would be to remove all toys, which we really do not want to do, as the kids normally have lots of fun playing with them.
Due to Health and Safety concerns, guests must keep their cleaning baskets including the antibacterial spray with them at all times outside of their apartments and take them back after they have used them.
With regards to social distancing, Lyon Court is a one acre site so it should be easy for different households to distance themselves from each other appropriately. This might be more difficult with young children but this is something that all responsible parents will have to manage themselves rather than anything we could or would want to enforce.
Should any guest suffer Covid 19 symptoms, there is a procedure to follow and this will be included in the information pack sent to you before arrival.
I hope this allays any worries that you might have, but should you have any further concerns, please do not hesitate to get in touch.